Frequently Asked Questions

Find answers to common questions about our products, setup, maintenance, and more.

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Setup & Installation

How long does it take to set up a Crown Shades canopy?

Most Crown Shades canopies can be set up in under 60 seconds by one person. Our CenterLOK® technology ensures a fast, tool-free assembly process.

Do I need any tools to assemble my canopy?

No tools are required for standard setup. All Crown Shades canopies feature our patented tool-free assembly system.

How do I secure my canopy in windy conditions?

We recommend using our weighted sandbags or ground stakes for additional stability in windy conditions.

Can I set up the canopy on concrete or other hard surfaces?

Yes, our canopies can be set up on various surfaces. For hard surfaces, we recommend using our weighted leg plates or sandbags instead of stakes.

Product Care & Maintenance

How do I clean my Crown Shades canopy?

For best results:

  • Use mild soap and warm water
  • Gently scrub with a soft brush
  • Rinse thoroughly and allow to air dry completely before storage
  • Avoid harsh chemicals or abrasive cleaners
How should I store my canopy when not in use?

Always ensure your canopy is completely dry before storage. Store in a cool, dry place away from direct sunlight. Use the included carrying bag for optimal protection.

Can I leave my canopy outside permanently?

While our canopies are designed for durability, we recommend taking them down during extreme weather conditions and when not in use for extended periods to maximize lifespan.

What is the lifespan of a Crown Shades canopy?

With proper care and maintenance, your Crown Shades canopy should provide years of reliable service. The commercial-grade frame and UV-protected fabric are designed for long-term durability.

Shipping & Returns

What is your shipping policy?

All Crown Shades products are eligible for Free Shipping within the contiguous 48 U.S. states.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return it in original condition for a full refund.

Do you ship internationally?

Currently, we ship within the United States. For international shipping inquiries, please contact our customer service team.

Warranty Information

What does your warranty cover?

Our warranty covers manufacturing defects in materials and workmanship. All canopies are covered by a warranty of 1 year or more.

How do I make a warranty claim?

Contact our customer service team with your order information and details about the issue. We'll guide you through the warranty claim process.

Does the warranty cover damage from weather or improper use?

The warranty does not cover damage resulting from improper setup, extreme weather conditions, accidents, or normal wear and tear.

Still Have Questions?

Can't find the answer you're looking for? Our customer support team is here to help.

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