Warranty Information

At Crown Shades, we take pride in the quality and durability of our products. To ensure your complete satisfaction, we offer a comprehensive warranty on all our products. Below, you’ll find detailed information about our warranty coverage, terms, and how to file a claim. If you have any questions, our customer support team is here to help!

1. Warranty Coverage

What’s Covered:
Crown Shades products are covered by a 1-year limited warranty against defects in materials and workmanship. This warranty applies to the original purchaser and is non-transferable.

Examples of Covered Issues:

  • Defective stitching or seams.

  • Broken or damaged frames due to manufacturing defects.

  • Fabric tears or holes caused by material flaws.

What’s Not Covered:

  • Damage caused by misuse, improper assembly, or unauthorized modifications.

  • Normal wear and tear, including fading, minor scratches, or cosmetic damage.

  • Damage caused by extreme weather conditions, accidents, or improper storage.

2. How to File a Warranty Claim

If you believe your product is defective, follow these steps to file a warranty claim:

Step 1: Gather Information

  • Your order number or proof of purchase.

  • Photos or videos clearly showing the defect.

  • A brief description of the issue and how it occurred.

Step 2: Contact Us

  • Email: care@crownshadesusa.com

  • Phone: +(1)(888) 877-6789

  • Live Chat: Available on our website during business hours.

Step 3: Submit Your Claim
Our support team will review your claim and provide instructions on how to proceed. In most cases, we will repair or replace the defective product free of charge.

3. Warranty Limitations

  • The warranty applies only to products purchased directly from Crown Shades or an authorized retailer.

  • The warranty does not cover shipping costs for returning or replacing products.

  • Crown Shades reserves the right to determine whether a product defect is covered under this warranty.

4. Customer Support

We’re here to help! If you have any questions about our warranty policy or need assistance with a claim, please don’t hesitate to reach out.

Why Choose Crown Shades?

  • Quality Assurance: Our products are designed and tested to meet the highest standards.

  • Hassle-Free Warranty: Enjoy peace of mind with our 1-year limited warranty.

  • Dedicated Support: Our team is always here to assist you with any questions or concerns.