Return Process

If you are unhappy with your purchase for whatever reason and it's within 30 days from your purchase you can return your item back to us. Item has to be in new condition. Email us and we will email you a return slip.  

After 30 days, issues will be addressed through the manufacturer's warranty. We guarantee doesn't cover ordinary wear and tear or damage caused by improper use or naturally caused accidents.

Please note: personalized ("custom") products created and delivered by Crown Outdoor in consultation with you as a customer are expressly excluded from the above-mentioned right of withdrawal!

Customers are required to pay all shipping cost for returns and exchanges.

Refund Time

Once filters are received, we will refund your money within 5 days. We will refund to your original form of payment. 

To start a return email care@crownshadesusa.com

Exchanges

To qualify for an exchange, merchandise must be new and in its original condition, including packaging, accessories, warranties, manuals, etc.  The customer is responsible for all charges related to return shipments.  Exchanged merchandise must be received by Crown Outdoor within 30 days of the original delivery date prior to new product being shipped out.  We highly recommend returning merchandise using a courier with tracking capabilities, such as Fed Ex. All exchanges must be inspected by our quality control division before an exchange is processed.

Custom Items Cannot Be Returned

We do not accept returns on custom printed orders. We provide proofs for customers to approve. Once an order has been placed for a Custom Item, the order cannot be canceled if it has started production.