Shipping & Return Policy
1. Shipping
All Crown Shades products are eligible for Free Shipping within the contiguous 48 U.S. states.
Orders will be shipped via FedEx or UPS Ground within 24 working hours, free of charge.
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Standard Orders: Typically delivered within 2–5 business days.
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Custom Products: Usually delivered within 3–14 business days. We will contact you by email to confirm your design details—please ensure you remain reachable at your registered email address.
We do NOT ship to Alaska, Hawaii, Puerto Rico, U.S. Territories, or APO/FPO addresses. If you require express shipping, please contact us before placing your order.
2. Delivery Method
We provide Free Shipping for all orders within the contiguous United States.
Please allow 1–2 business days on average for order fulfillment before dispatch. Once dispatched, estimated delivery time is 2–5 business days depending on your region.
Please note that holidays, natural disasters, or other uncontrollable events may impact delivery times.
3. Change of delivery address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
5. For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
6. Tracking your order:
If you have not received your confirmation email us care@crownshadesusa.com so we can get everything sorted out ASAP.
If you received a confirmation but no shipment email, we are still working on your order. Don't hesitate to email care@crownshadesusa.com if you would like more information and we'd be happy to check on your order. Please Include your order # in the email.
For Tracking information, it will be in your shipment email. Check the tracking # first or the latest updates. CROWN SHADES, just like you are at the mercy of shipping companies after a shipment leaves our warehouse. If there's been an issue with shipment we will happilly work with you to figure out where the order is and what we can do to help. Once again you can reach out to care@crownshadesusa.com and include your order # in the email. Thank You.
7. Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at care@crownshadesusa.com if you believe you have provided an incorrect shipping address.
8. Returns:
By placing an order on our store, you are responsible for the cost of return shipping back to our store. Please refer to our Refund Policy for further information on how to make a return.
9. Lost/Stolen Packages:
If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at care@crownshadesusa.com.