You can view your points balance and rewards history in the 'Points History' section on our loyalty page. This section will provide a detailed overview of your earned and spent points.

If you return a product, the points earned from that purchase will be deducted from your account. If you have already redeemed those points, your account may go into a negative balance.

Points can only be earned on purchases made after joining the loyalty program. Unfortunately, past purchases do not qualify for points.

To join our loyalty program, simply click on the 'Join program' button on our loyalty page and follow the sign-up instructions. As a welcome gift, you'll earn 100 points for signing up!

Certain activities have a limit on how many times you can earn points. For example, following us on Instagram or TikTok has a lifetime limit per customer. However, there is no limit to the points you can earn by placing orders.

The value of one point can vary depending on the reward or discount you are redeeming. Please refer to the 'Rewards List' section to see specific point values for each reward.

You can redeem your points for discounts, free products, or other rewards available in our Rewards section. Simply navigate to the 'How to Redeem' section on our loyalty page and follow the instructions.

You can earn points by participating in various activities such as signing up, placing orders, following us on social media platforms like Instagram, TikTok, YouTube, and Facebook, and celebrating your birthday with us. Each activity will earn you a certain number of points.

No, redeemed rewards never expire. Once you redeem a reward, it will remain available in your account until you use it. You can save your rewards and use them whenever you’re ready.

Yes! You can use a redeemed reward and a discount code together on the same order. This allows you to maximize your savings and get even more value from your rewards.

Unfortunately, points must be redeemed and applied during checkout and cannot be added to an order after it has been placed. If you forgot to use your points, you can save them for your next purchase—they will not expire.

No, there’s no limit to the number of people you can refer. However, your referrals will only qualify for rewards when the people you invite complete an eligible purchase through your referral link.

When your friend signs up through your referral link, they’ll receive a discount that can be used on their eligible purchase. The discount is only available to new customers who complete the required steps through your referral link.

Yes. Some promotions are exclusive to members. Once you’ve created an account, you’re all set—there’s no need to register separately for each promotion. Simply meet the requirements of the promotion, and any eligible points or rewards will be automatically added to your account.